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Qualitative customer support

Seminal Goal:

The aim of the program is the learning new techniques based on customer centric philosophy where Customer Service is the lever of keeping satisfied customers.

Methodology:

The methodology followed in this program involves both theoretical training and gaining experience through experiential exercises and simulation techniques.

Target:

Executives and sales professionals who want to improve and develop their skills in customer service.

Program Summary:

  • What is service quality?
  • How the customer-centric philosophy is achieved
  • Why do customers want qualitative service?
  • Contact and feedback
  • Guidance techniques of the discussion based on the method of interrogator replies
  • Customer service culture development
  • Active listening
  • Customer complaints and the need to manage them
  • Producing enthusiastic customers
  • Increasing sales through service